Donald Rose

Review of JW Floor Covering

Horrible customer service!!! The guys who installe...

Horrible customer service!!! The guys who installed our carpet installed it nicely; however, a hole was made behind the door from possibly bringing the material into the room and banging the door. I was advised someone would call me about the incident never heard anything until I had to call back.. I was promised that the facility manager Mike was going to stop by and fix the problem and that didn't happen.. He promised he would send someone to fix it after that I never heard anything until I had to call Home Depot.. I called JW floor covering and Shaila confirmed that Home Depot never follow up with them on anything.. Its unbelievable that she even had to put down their own client "Home Depot" to make them look like they were the ones following up..