They have had my vehicle for almost a week and nev...

They have had my vehicle for almost a week and never ordered a part needed to fix it. Got ahold of the dealership they work with and they said no PO in system. When Pep boys finally called back, they said their entire crew quit and walked out, which is why my car hasn't been finished. Beyond upset and with a vehicle I hadn't driven less than 24 hrs before there was a mechanical problem. The night manager called back and stated he is making my car a first priority but that doesn't excuse the fact no one did their job for nearly 3 days until I called back to back. At one point I called and was placed on hold for 20+ min I eventually hung up.

Location: Miamisburg, OH

UPDATE: Review seen and email sent to the information given below.