Chevelle Brown

Review of Open Road Acura of Wayne

11/3/18: In an update to my prior review. Manager ...

11/3/18: In an update to my prior review. Manager Freddie reached out to me to resolve the matter. He was very professional and had the right approach. We agreed on an offer which ultimately brought me back to the dealer. I instead dealt with a different sales person (Marcus) who is awesome!! Manager John Molina also stepped up and address my prior concern of being unsatisfied with the prior service. He as well was very professional and well mannered. Internet sales person Tina is also awesome!! (I did not remember her name in my initial post). Apologies were given and was accepted. All in all the situation was handled well and I am very pleased that in the end I was not ignored and treated fairly as a customer. Just a message to all always be mindful of what you do in life, you never know who is who or what is what. On that note I am enjoying my new 2019 TLX thank you all for being AWESOME!

Most of the staff was very unprofessional. Sales rep nahel or whatever her name is had a very very poor attitude and was really disrespectful. Judge a book by the cover and was under the assumption that I can not afford a car due to lack of credit when I am certain my credit is far better than a lot of customers. I already knew I would not purchase a vehicle no matter what was offered due to her poor attitude and lack of professionalism. Also after test driving with I forgot the ladies name she was the only nice one another employee walked up to the car while the employee was in the back of the car explaining features on the car..the guy walked up with a very nasty attitude like what are you doing did you drive this car I need it show to a client who is with you just really rude and unprofessional even his coworker was surprised at his approach as he did not know she was sitting in the back seat. I would never go back also sales rep appraised my car without even looking at this car and tried to devalue its worth. Please if you are going to take a job like that please know how to work with customers after all they do make your income!! Would not recommend this dealership.!!!