Terrible, completely over sells itself. Rooms, we ...

Terrible, completely over sells itself. Rooms, we had 4, the first was in the wrong first floor location, the second correct ground floor room we were moved from due to a storm but smelt heavily of damp, the third which were confined to for 24hrs had water coming through the ceiling over electrics, the fourth supposed up grade on the second floor (my partner is disabled) had trouble with noise from the bar and again damp, lifts didn't work - remember my partner is disabled, there were problems with other guests setting up sound systems on their balconys, which the staff did nothing about despite numerous complaints. The pool bar was closed early on more than one occasion due to drunk guests, including those stripping naked - this is something the hotel clearly knows about, as you are directed to sign a good behaviour agreement on arriving, which outlines a $200 fine arrangement.
Food, the highlight was removing the pictured 30cm long hair from my mouth during breakfast one morning, dishes described as for instance, pork and rice were actually pork, rice and razor sharp bone fragments in equal measure, advertised 'premium drinks' were actually the local budget stuff, food regularly arrived either cold or not as described.
Two restaurants had ceilings down due to the storm.
Safety was a joke, with workmen chainsawing trees, stripping roofs or setting fires next to guest with no safety precautions.
If you go on the beach you are constantly pestered to buy cigars, have your photo taken with some poor mistreated monkey or directed to the local 'supermarket', whether you are on the public beach or on the hotel's private part of the beach.
We used the hotel's in house excursion agent, we asked for a trip to go snorkelling stressing 'ON A QUIET BOAT', on the boat, out come the speakers, you are introduced to some local urchins claiming to be a dancer or photographer, 20 mins snorkelling and back on the boat to be taken to to a lagoon with a dozen other boats all with competing loud sound systems and cheap booze. When you complain all you get is embarrassed looks and shoulder shrugs.
We flew home early, what Trailfinders have offered us in compensation doesn't cover the days missed let alone make up for a ruined trip and birthday.
In our experience, the hotel doesn't care what you want, they just want your money.