alexander Gruner

Review of FlixBus

Pandemic as an excuse for everything?

Pandemic as an excuse for everything?
In recent years, Flixbus had improved in terms of punctuality, but what I see and experience today is almost frightening. The mask requirement is not enforced within the bus in the area of long-distance public transport, and the bus driver is not separated from his passengers by a film or the like. A hygiene concept is not really recognizable. Stops suddenly move to other areas without any information. The once so friendly staff shines with incompetence when it comes to processing booking questions, waiting for hours on the phone and then, in a one-minute sentence, the problem is neither resolved nor forwarded to the responsible office - an unparalleled unreasonability. Whole families with small children are distributed across the bus to different seats, seat reservations are changed shortly before departure. Complaints are only possible via a contact form via email and require long processing times. The list of service failures and non-compliance with general pandemic regulations (which are by no means mere recommendations) is long. I think the customer is well advised in the event of difficulties to settle some things with a good old registered mail and to inform the Federal Railway Authority and some consumer offices about these conditions sooner or later. In my opinion, the customer is even better advised if the Flixbus is not used in the current situation, even if it costs a little more.