My husband and I stayed at Grove Park inn last wee...

My husband and I stayed at Grove Park inn last weekend. We were very unimpressed with the facility. While the views are amazing, nothing else about the stay made us want to return. It all started on Thursday when we went to the spa. I had made reservations for one 80 minute facial at 230 and one 50 minute massage at 345. Due to the time overlap, my husband was originally going to do the massage and I was going to do the facial. However, he decided he wanted me to do them both and he was going to leave the spa. I asked the concierge if this would be okay. She discussed with her supervisor and then returned and told me "That is fine if yall want to make that switch but your massage will be cut short due to the overlap. It will be more like 30 minutes instead of 50. As long as your husband is leaving, it's fine, but if he wishes to stay, you will have to purchase a day pass." She then told me I didn't have to let her know right then for me to take some time and talk it over with my husband and just let the front desk know what I decided. We went and ate lunch and talked and decided to make the switch. When I went to notify the front desk, the lady said, "Well the supervisor that was here is gone, so the new one will have to check the notes in the computer and then come speak with you." My husband was already back in the locker room at this point changing clothes as he planned to leave the spa since we were making the switch. The supervisor, a young gentleman (named Brandon I believe) came out and informed me that we would not be able to make the switch without purchasing an additional day pass. I even pointed out the concierge who spoke with the first supervisor and relayed the information to me. Without speaking to her or asking her what happened, he insisted no that he would not allow us to make the switch without purchasing an additional day pass even though my husband was leaving the spa. Considering we already made over $400 for the massage and facial, I was not willing to pay an additional $85 for a day pass. This place does not have good customer service and for the amenities you receive, it is way overpriced. We will not be back.