Kenton Reed

Review of J.Bookwalter Winery

Before the other day I had never been to this wine...

Before the other day I had never been to this winery or it's restaurant, but I brought my wife here as a special treat for her birthday dinner. Let me tell you, I was profoundly disappointed and disturbed by the lack of professionalism showed by Bookwalter employees and poor quality of customer service displayed by our server, Maddie. She took our wine order, and then didn't come back for 20 minutes. In addition, she was wearing sweatpants. How is that professional in any way? My wife and I were hungry and wanted to order food but she was nowhere to be seen. When I went to look for her, I could see three other employees in the back room through the window, and they were smoking!

On the front patio, it says "thank you for not smoking." You would think that would extend to the employees in the back room where it seems like a lot of the wine is aged.

Extremely disappointed. You would think that the owners of a high end winery would not allow their employees to smoke in the building, and they would get your wine to you in a timely fashion. While I do admit that the food was great, and I commend the chefs for such great meal prep, I will not be returning if this is the service that I will be promised.