L Gray

Review of TuGo

This company has been difficult to deal with. Afte...

This company has been difficult to deal with. After our claim application, we were told they would contact us if they needed any further information. We contacted them after several weeks to get an update. They initially had problems locating our file; then we were told that we hadn't signed a form, consequently the waiting period of 12 weeks to have our claim looked at would begin again. They also asked us to write down our credit-card number on a form, scan it and email it to them.
I realize that Covid-19 has been difficult, but this company has made the process even more difficult.