Made a 9:40am appointment, still waiting and it's ...

Made a 9:40am appointment, still waiting and it's now 12:03pm.. They tried to tell me that the new software slowed them down, and then tried to blame it on the Doctor being sick. None of which is my problem. I made an appointment for a reason, and that reason wasn't to wait here for 3 hours. This is being ridiculous and honesty this place is a complete joke.