When I first ordered ceramic brake pads for my 201...

When I first ordered ceramic brake pads for my 2013 Chevy cruze, I was happy that Rock Auto had some on clearance. My neighbor assured me that Rock Auto was a great site and a site I could trust. This was last year. I noticed squeaking of the brakes but my neighbor said it was probably moisture buildup because I don't drive my car that much. Fast forward to now, he took my tires off to try and see why it's always squeaking and tells me that the supposed ceramic brake pads I bought are actually metallic. I call rock auto which the prompt tells me that I have to email but I was too upset to email, I needed to speak to a person. I left a message stating the situation and how I felt scammed as this product was listed as ceramic and is actually metallic, and I got a call back from an extremely rude guy, I think his name was David. He told me that since the pads were bought last year, there wasn't anything they could do which isn't acceptable. These brake pads were falsely listed as something they're not, and I'm having to pay the price for false advertising. Even if there isn't anything Rock Auto can do at this point, the guy was completely rude and dismissive of the situation stating he's sorry things didn't go the way I had hoped. No accountability, no taking responsibility, no actually apologizing for selling me something it's not. I would have been fine with a "I'm going to look into this more, to ensure it doesn't happen again". Instead, I was talked to in a very condescending way, which I mentioned as well. I know I'm just one person and what happened to me doesn't make a bit of difference, but any company that is okay with these types of things going on, and then treating customers like this, isn't a company I'll use ever again. It's really a shame that I wasn't treated with any kind of decency as a human. Really sad.