Kari Whitehurst

Review of Crystal Springs Family Waterpa...

Had a great experience last summer so we purchased...

Had a great experience last summer so we purchased a family weekday membership this summer. I bought and used the membership yesterday. My family had a long day of being harassed by the staff over various rules, one of which was that kids floaties must be coastguard approved, and of course, our recently purchased $50 one was not, so we couldnt use it. I was not informed about this at time of membership purchase. They have pfds on site we could use, but they were huge on my son. Not sure how an ill fitting coast guard approved floatation device is better than what we had. Toward the end of the day, the group of families we were with wanted to do one last lazy river ride. After being in a speedo swim shirt and speedo swim shorts all day (i am female), i was rudely stopped by a life guard as i was entering the lazy river because i did not have a bathing suit underneath, yet the life guard let a man in a swim shirt and shorts go just before me (who, I am willing to bet, was also not wearing a woman s bathing suit underneath). My son was also dressed similarly, as was the life guard (cotton shirt and swim shorts).. They had to call a manager over to approve my speedo swim gear. Looks like i dropped $400 for my family to be harassed all summer. I understand safety rules, but this was just extreme. Last, the pool is listed as closing at 7pm. Pool actually closed at 645, and you need to be GONE by 7pm. There is only ONE family dressing room for me and my kids to use together. It took forever to get to use it as so many other families had the same need. Would be nice to have more family bathrooms in a family oriented facility. Completely unenjoyable start to a seemingly wasted summer experience. Will not be recommending this facility or purchasing a season membership again.