Azaad Marso

Review of Mercedes-Benz Chelsea

Nice friendly people, I sent my car in for a roof ...

Nice friendly people, I sent my car in for a roof repair (convertible). Really liked that they videod the whole inspection and were also able to identify other issues with the car which were all repaired under warranty. They advised the part for my roof needed to be ordered which would take an additional day. No problem. Car returned and I was really happy with the service. However my mistake for assuming Mercedez have high standards and a professional outfit because several days later when I actually go to try and open my roof on a nice day it doesnt work. I then have to rebook another appointment and put my car in AGAIN! I am then called and told that the part they put in was faulty!!! How has noone tested and checked this before handing me back my car. its beyond belief. I have now have to wait 3 more days for another part to be ordered!!!! These guys should be embarassed - no real apology or acknowledgement of their poor service either. Shameless.