The Bill Hansen team was wonderful throughout the ...

The Bill Hansen team was wonderful throughout the planning process - they were patient and eager to accommodate our wishes to help bring our vision to life. The food was excellent and the chef was wonderful to work with. Although the planning process went smoothly, the team disappointed us the night of our event. The team didn't respond well to rain and was unable to provide an umbrella even for the bride and the groom. The team didn't put down the sides of the tent during the torrential downpour and many tables were soaked and meals ruined. The team didn't also didn't jump to action when furniture was being destroyed by the rain, which caused a huge headache for the newlyweds days following the event. Guests noted that they were served the wrong entrees and/or the food was cleared too quickly. Guests also mentioned that some of the waitstaff was rude and that the bar was closed for most of the cocktail hour. I could go on and on but the big takeaway is that our night would have been perfect had the weather behaved however, a south Florida wedding business should be very familiar with unpredictable weather and have been able to handle it.