I was looking forward to having a beer with my Son...

I was looking forward to having a beer with my Son on Saturday afternoon 5th September and when we arrived there was a line of people waiting to get in. So we thought OK this is a Covid precaution/requirement and placed ourselves in the line. After approximately 15 minutes of absolutely nothing happening, the line hadn t moved an inch. There was a young couple at the front of the line who d been there for nearly half an hour and had no idea of what was happening. There was no one there keeping the waiting patrons informed as to what was happening or how long the wait was, nothing no one! Yet there were people who were leaving your establishment but those places were not being filled by those waiting in the que. Ad to this my Son decided he d get some take away, and when he wanted to pay there was no one there to take the payment. So, we left and had a pleasant afternoon at the Station Bar where the service was excellent. I don t personally care how good your beer may be but you really need to pick up your service game folks.

09/09/20
Since my initial review I ve received a phone call from Harriet, one of the owners of Mountain Culture Beer Co. We had a very pleasant conversation where I explained my experience and she was most concerned. Harriet had been absent from the business on Maternity leave with her first child where normally, she would have been in a supervisory role. Harriet was most keen to discuss my concerns with the staff involved on the day, and thanked me for bringing this to her attention. I thank Harriet for her concern in responding to my experience and wish her and Mountain Culture Beer Co. all the very best and I hope to some day in the near future sample some of their beers.