Rosalee Ortega

Review of Susquehanna Trailways

we were rushed off the bus,the driver knew my daug...

we were rushed off the bus,the driver knew my daughter had surgery on her foot it was obvious.. i had my son in my arms,which i should not hold due to injury on my back, my 2 year old just got out of the hospital for a seizure. he still had his hospital band on.
the driver quickly rushed us off, rushed our luggage and dropped it.. then my daughter said "i think were missing a bag". I turned to look and ask the driver, the door to the luggage was closed and he was already on the bus,door closed and took off.. that quick.. basically we called,explained,and were told they will leave a note to hold our luggage. we kept calling due to not finding a ride,we were reasured our luggage was there.. well, today its not,and all medical information is gone, personal information,gone.. soo, now all my childrens personal information is out there..
we know no one where we live,cab too expensive to travel that far.yes we understand the rules, yet they knew our circumstance,and we were told to keep calling,we were told there will be a note to hold on to the luggage.
now we got a ride,and its gone!?
yes there were more surgeries, then my 2 year old got ill,same as my other children.. sucks,I know.. You think they were being honest and all this time they lied.