Great program, but nobody to answer phones. It ma...

Great program, but nobody to answer phones. It makes no difference whether one calls them at 2pm or at 9a, no one will answer the phone. Message heard at 9 am, 2nd week in March, same as it was in January, "Wait time may exceed 30 minutes"! Can't be any good if one cannot get to the starting blocks. If it's 'that good', then someone with a business accumen should step up to the plate and get this House in order.