Ian Lister

Review of Hudson Nissan in Charleston SC

4 visits to the service department with a check en...

4 visits to the service department with a check engine light and a whine under the hood on 2016 Nissan Titan XD Diesel with 16k miles. After the 3nd visit (3 hours in the waiting room each visit so 12 in total) I became frustrated that they didn't fix anything and just reset the light and told me everything would be fine, and if it came on again they would give me a loaner and then spend more diagnostic time.

Well the light came on again a week later, but this time truck went into limp mode getting off the hwy during rush hour in CHS, so a small issue has now turned into a safety issue. Thank god I was only a mile from this dealer so I limp it in. They gave me a loaner titan while they finally take the time to figure out the issue. This was a thursday, they tell me they will let me know Friday what issue issue is. I have to call them on Friday evening and they need a part and I should have the truck Monday by COB. Mid-day Monday, they let me know the part is on backorder with no ETA on the part. So I go into the dealer to talk with the service manager or operations manager to try get an ETA and they send the tech out to tell that he is waiting on a part, so I take the opportunity ask him why he didn't fix it the last 3 times I brought it in, and while I was frustrated with tech, I never raised my voice, cussed or personally attacked the tech and but told the service manager Ben that I was going to leave a negative review of my experience. He then told his operations manager that I "abused, threatened and cussed at his staff" and tells me if "I dont like their service I needed to take my truck somewhere else". I have never heard someone blatantly lie about something like this before, I was shocked. So realizing that I was not going to get any more help and being told to take my car somewhere else for warranty work, I called a flatbed truck ($90) and took it to the north charleston store and hope that I can get better service there. This has ruined my vacation since I can't take pets in the loaner or drive over 150 miles away from CHS. The cherry on the cake was they offered to change my fuel filters for $429 dollars, a quick google search showed the filters are $80 dollars and it's a 20 minute process to install them. Total stealership.