Chris H

Review of Vandergriff Hyundai

Are you familiar with the phrase pass the buck w...

Are you familiar with the phrase pass the buck well these guys are. I ve never had a dealership take 3+ weeks to pay off a trade note. I ve called this place more than a dozen times, talk to this person, that person. I ve never heard the phrase I ll call you back , or I m pretty busy, I ll tell so and so and have them call you more in my entire life. I m in the sales business as well, and if I reacted like this I wouldn t have a business. These guys have no clue what customer service is. I call in to speak to a manager and he says he is swamped. That s not how you treat customers. I m a very calm person but this has been the worst vehicle leasing experience I have ever had. I ve had to make an extra payment on a vehicle I don t even own anymore, and I still don t know if the pay off check has even been sent because I m still waiting on that I ll call you back with an answer I didn t know it was so difficult to walk over and ask accounts payable for a tracking number. If you like being passed around this is the dealership for you. I m disappointed I have to deal with them for three years. Terrible mistake, DO NOT RECCOMEND VANDERGRIFF HYUNDAI to any sane person. Maybe after this review I ll finally get a call back, wishful thinking probably not. If I could rate it 0 stars I would.