Came here for the first time tonight. The ambiance...

Came here for the first time tonight. The ambiance and decor had a very luxurious 1920s Gatsby vibe. Perfect setting for romantic date night or to celebrate with a small, intimate group of friends.

Unfortunately, I was pretty disappointed with the super slow, lackluster service and quality of steak at Born and Raised.

Our reservation was at 6:15pm. We arrived 5 mins early and were seated quickly. We ordered a couple cocktails and our server, Robert, brought us our drinks prior to ordering dinner. We asked him for his recommendations and decide to order the dry aged meatballs, beets, Japanese wagyu, bone-in ribeye and dirty hash browns as a side.

15 mins later, our starters come out. The dry-aged meatball was sinfully delicious and a hit. The beets were good but I probably wouldn't order them again. After the starters were cleared, we were excited for out main course. I saw a few other couples being seated around us. We chatted, waited and saw that the people being seated after us got their starters and some got their steak before us. I was starting to get a little impatient.

We eagerly waited OVER AN HOUR (after we finished our starters) for the wagyu, ribeye and dirty hash-browns to arrive. The wagyu was $21/oz and it was melt in your mouth amazing. The ribeye was topped with some white, creamy topping which confused me. The server said it was prepared "Oscar-style" meaning topped with a creamy crab side which is how he liked his steak. I was annoyed because even though we asked him for his recommendations earlier, we didn't order it Oscar style and he never confirmed with us if we wanted it served that way. I was pretty shocked he would do that because I know quite a few people with shellfish allergies. Unfortunately, I didn't like it Oscar-style and it ruined the taste of the steak for me. Should have sent it back when I first saw it like that but I didn't want to be a jerk and felt like maybe it was a miscommunication when I asked Robert for his recommendation. What was even more disappointing was that the steak had no bone but instead had big chunks of fat, literally inches of pure fat all over. I'm a huge fan of ribeye and usually love the rich, fatty cut but this was not marbled fat. It was nothing like the juicy marbled wagyu we had earlier. Over 40% of the steak was inedible due to the blocks of pure fat.

We brought it to our server's attention and he took it back to the kitchen. He said they ended up tossing it and instead of remedying the situation, he took $15 off the bill. This was a $88 steak, normally $67 for the dry-aged bone-in but the server made it "Oscar style" without our permission and up-charged us. Our steak also didn't have a bone and the server said that was because they removed the bone when they pre-cut our steaks. What?! That's never happened before at any other steakhouses. And from the photos I see on yelp, that's not how a bone-in is served.

I wonder if we got the wrong steak and instead of our server admitting to a mistake, just played dumb and went along with it.

By this point, people who sat after us were leaving before us. We waiting another 30-40 mins for our dessert to come out and by the time we left the restaurant, it was 9:20pm. This dinner took over 3 hours.

I was very excited to try this place out and had high hopes. I even told my boyfriend when looking at the menu that I wanted to come back to try the duck dinner for 2 or beef Wellington next time. The ultra slow service and poor customer service killed the whole experience for me. I'm giving Born and Raised 2 stars for the beautiful interior and that's it. I know this is an upscale restaurant but the high price didn't match the quality of food we received along with the service we expected.

I'm hoping if management cares about the reputation of BAR, they will read this and take action to make sure this doesn't keep happening because it could potentially cause them to lose a lot of repeat business.