Elyse Hillis

Review of Vitality Medical

I ordered a med e-lert pill distributor and paid f...

I ordered a med e-lert pill distributor and paid for the $35 for 2-3 day shipping because I was moving and the representative promised me that I would receive my package two days before I was to leave. Come to find out my package would not be delivered until the day AFTER I would be moving. I was completely mislead by the representative! I would have paid for 1-2 day shipping to get my item earlier if need be! I received an email on Monday stating that my items had been shipped, but usps didn t even receive the package at their facility until two days later! After calling customer service multiple times (which is obviously NOT in the United States!) I was finally transferred to a manager, who promised to refund my money in 3-4 days. I have not received my refund yet, but will most definitely be updating this review if my money is not received within the promised time slot. I am very disappointed with this company and their customer service. The representatives lie and will tell you whatever you want to hear just to get the order and get you off the phone. I would give 0 stars if it were an option!!!