Carla S

Review of luxham Garden Hotel

One of the worst hotel I've ever stayed in.

One of the worst hotel I've ever stayed in.

Unclean, run down, dust was thick across sides of radiator and beds, mould all over the bathroom, pee stained tiles around the toilets, paint working chipped and peeling, tiles on the bathroom floor are cracked - cut my foot on a sharp piece. The health and safety obligations within the room were by no means obliged by (in this tiny twin room which wasn't big enough to swing a cat, was a bedside table queezed in between two tiny beds the table which not only acted as storage but also held the bedside lamp, kettle, and tea making utensils) - the kettle which sits directly at the head of your bed is one false move away from causing scalding or spilling into plug sockets which sit directly below the table. My quilt which belonged in the trash was stained throughout and smelt like sour milk. The windows are so delapitdated you can't tell the difference between it being open or closed.

During our stay the fire alarm went off one evening, not one member of staff came up to the rooms to confirm everything was okay, they just left us to get changed and head for fire exits, even then we had to ask what was happening - to be informed "it's fake".

The staff had absolutely no interest in helping guest. There was no phone in the room to call reception.

Carpet on the stairs is health hazard; bits frayed and rolled up.

Lift was vandalised.

There is no safe storage for luggage, guest are told to leave bags in an unmanned area in reception.

Guest were smoking in the hotel.

You could hear every sound from the surrounding rooms.

Shower was lukewarm and with no pressure - covered in limescale.

We were charged at a medium range hotel rate for this flea pit.

I give it 0/5