Lakia Williams

Review of Holiday Inn Express Hotel & Su...

I originally had a reservation at candle wood suit...

I originally had a reservation at candle wood suites. I was literally 5 minutes from away from checking in when the Gm of candlewood called and said their was an issue w their property and she made me a reservation at holiday inn express. I walked into holiday inn and told Beth what them from candlewood said. The Gm from candlewood NEVER MADE MY RESERVATIONS SMH. Beth went above and beyond to accommodate me and got me checked in quickly. We were traveling w an 8yr old and a 4yr old. I've worked in the industry yrs ago and was a great of front desk as well as great of hskp. It was unprofessional for the Gm at candlewood to flat out lie to me. Beth was amazing professional and kind.