Christina Koski Review of Costco
My wife and I come to this Costco on a monthly bas...
My wife and I come to this Costco on a monthly basis and spend approximately $500 for each personal trip. Additionally we each make significant quarterly work purchases at $500 - $1000 and Christmas shop here... bottom line we are great customers!
After work this afternoon I met my wife for an impromptu shopping trip - didn't have my card as it was in my other wallet but she had hers. She made a large purchase for work and I picked up a few things for home. She gave her Costco card and politely asked that the transactions be separated. When I reached to pay, Bruce, the checker loudly said "WAIT! YOU'RE PAYING?" to which I responded yes for these few items, but we are married so it doesn't matter... Bruce interrupted me " it DOES matter!!!" Then VOIDED the transaction, called over the manager on the loud speaker, and gave them my driver's license to see if I was a member. I was pretty much in shock but I happen to have MY OWN membership so I waited. I mentioned again that we are the same household as we are married and was completely ignored. When my card came back he silently entered in my number then snarkily confirmed each item that I was paying for.... WHICH HE HAD ALREADY RANG UP so there was no need for such pointed clarification.
IT DIDN'T END THERE.
THEN, on our way out when we had both paid, Bruce asked me WHY DIDN'T I HAVE MY CARD TODAY? Did I forget it? No apology, just one more opportunity to harass me and not acknowledge my marital status, as well as an attempt to shame me I suppose. I chose to walk away instead of getting upset.
I understand the policy, but to obstinately follow a policy to the point of discrimination, and to force the issue even after we respectfully gave in to your demands - this is unacceptable.
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