Ryan D.

Review of Zone Fitness Clubs

Update: I spoke with the owner regarding this revi...

Update: I spoke with the owner regarding this review. I specifically asked him if the following statement he wrote in his response is true: " I apologize for any frustration and reached out to your to discuss, however I have not heard back until this review." I verified with him that he never tried to reach out to me, and proceeded to tell me this was from his marketing team and that he will look into it. If this is from his marketing team, then it is wildly inappropriate to speak for him using the word "I". If he is the person who responds to the review, then be aware - This guy is a LIAR. Either way, they are handling this situation in an extremely inappropriate manner with service and truth taking a back seat to their ratings on this site.

Pros - The hours are great for a busy schedule and the equipment is functional and clean.

Cons - The Owner is not very organized. My card on file was stolen and I forgot to update my information - not a huge issue. I purchased a new home so I wanted to cancel my membership. When I was notified I was past due, I was advised to send in the cancellation form along with a check to settle my balance. I sent them both in the day I spoke with the owner, under the assumption I was good to go. Over a month later, I noticed my card was charged for a few months dues, as well a maintenance fee. I called and spoke with an employee who told me the owner would contact me the following day. He never called. I called again and spoke with another employee, and subsequent the owner. I was told he "never received" the check or form. Long story short, the owner does not care if you are no longer a revenue stream. Doesn't return calls nor does he make things right. I would not recommend this place solely based on his response to negative reviews. Everyone makes mistakes, learning from them to improve the services you offer is good practice. He will refute a negative review with the "correct" version of the story (aka his version). There are to many facilities in the area to waste your time with a place like this.