We stayed at your resort a few years ago for our a...

We stayed at your resort a few years ago for our anniversary. It was an incredible experience. The accommodations and the the staff were unparalleled.

We were thrilled to stay again for our anniversary, a little early this time because my wife is scheduled for some pretty tricky surgery for parathyroid cancer later this month.

As before, the staff was incredibly kind and helpful and even brought us a little treat and hand written card for our anniversary

Unfortunate about 8 PM a group of people checked into the room above us. I don't know how many people there were, but I am guessing several were children. The jumping and thumping was quite loud, but we just attributed it to children who had probably been cooped up in a car, traveling all day.Unfortunately the noise continued until well past 1 AM. In addition to that the noise from the shower, the tub and the washing also continued went on until well past midnight.

The ruckus began again around 6 AM the next morning. We finally just got up made some coffee. This entire experience was extremely frustrating and disappointing, especially considering the circumstances. We had hoped to get away for a quite day from the world and all our cares.

Again, your staff and the accommodations themselves were absolutely wonderful., but the noise from above was just intolerable.

Respectfully,

Daniel K. Presnell