Bob Zuniga

Review of Reeves Communications

So I came to this dealership on Thursday 01/02/20....

So I came to this dealership on Thursday 01/02/20. The DEF tank on my 2500 needed replaced. They had to order the part so I was told to come back two days later on Saturday and Robert told me they would get it done that day. I made it clear more than once that we are full time RVers and it had to get done on Saturday because we Had To Leave our park on Monday. Robert stated that he wouldn't be there on Saturday but pointed to a woman behind the service counter and told me she WOULD MAKE SURE IT GOT DONE. I made sure I was there BEFORE my scheduled appointment. The woman behind the counter went back to talk to the mechanic, shortly returned to tell me he WASN'T AT WORK YET! After he finally arrived she told me they couldn't get it done until Monday. I would have understood if they had told me up front that he couldn't guarantee they could do it in one day. I would have taken it to another dealer. As far as I am concerned if you Cant trust people to keep their word
THEN THEY ARE NOT WORTH DOING BUSINESS WITH!! Not only did they waste the time we had here but now we have to start all over again at our next destination.