Hemen Dabbaghi

Review of Providence Health Care Foundat...

My mom went there after a stroke. They lost her ph...

My mom went there after a stroke. They lost her phone and when me and my sister went to ask for help to find it they said they couldn't do anything because it wasn't their responsibility. We knew it was in the pillow case and asked to check the laundry to see if it was there for sure. They then said they couldn't help because maintenance wasn't available. Also when she left there we were scheduled for a follow up check up. They set a date for the 17th and I even booked that time off work so I could take my mom there and when we called to confirm what time they changed the day to the 16th and said that we must have heard wrong because the doctor isn't in that day. Why would I book the day off if I wasn't certain it was that day? It honestly seems that the staff at the front desk is extremely lazy. And because of that it ruined the whole experience. If you or a loved one do end up there, make sure you don't leave any electronics around because its not their responsibility. Even though they are there to take care of them, seems like they take care of themselves first. I know having a cellphone would seem better than waking everyone in the room up because the beside phone ringer is on as loud as it can get. But its better not to lose it. And make sure you get it in writing what day the appointment is, so they don't say that you heard wrong.