BK

Review of Coastal Grand Eye Associates i...

Last Saturday I scheduled an eye exam for this Sat...

Last Saturday I scheduled an eye exam for this Saturday at 5:30. The representative I spoke with at the desk wrote down my information and scheduled the appointment for this Saturday.

I asked my very pregnant girlfriend to take me in case my eyes needed to be dilated, but when we arrived early at 5:20 the office was closed. Mind you, the hours are displayed until 6pm today.

A representative from LensCrafters told us the office closed after their last appointment. I told her I was the last appointment based off of what I was told last Saturday...

The representative apologized again and repetitively told us the office was closed. We rearranged both of our schedules for this supposed 5:30 appointment. Our schedules also run tight because of our child s due date coming up.

I never received a phone call stating my appointment was moved. I don t think it s much to ask to be courteous to your patients. This was extremely inconvenient and unprofessional.

I wouldn t recommend this office.