I wanted my used convertible recumbent switched to...

I wanted my used convertible recumbent switched to the LWB configuration. I got upsold on a complete tune up. Ok, I can do all that myself, but I'm busy. I was told it would be 7 to 8 days, I could probably get it done before that, but I want to get established here; if I like this recumbent thing I'll want to upgrade next year.

I called on day 10, "we're busy, we'll get to it tomorrow. Or the next day" I called on day 14, "it's #4 in the rack, we'll get to it this afternoon or first thing in the morning." 6 PM on day 16, "no, we haven't got to it yet." I go and pick it up that night, whether it's done or not, "oh, you were probably next."