Dawn Compton Review of Marina Inn at Grande Dunes in ...
My husband and I stayed at the Marina Inn at Grand...
My husband and I stayed at the Marina Inn at Grand Dunes in Myrtle Beach, S.C. in June 2016. My husband was attending a training conference for a needed certification for his job. The entrance to the hotel is very lovely, well designed and maintained in such a way as to provide the ultimate introduction to the hotel. The room was ready when we arrived at 5:00 pm. The room was very spacious and tastefully decorated. I particularly enjoyed the vanity table with the lighted make-up mirror. Unfortunately, we had some minor issues that needed to be addressed. The thermostat was pre-programmed to only allow certain temperature settings to be achieved. With the humidity level extremely high this time of the year, our room was damp which made sleeping difficult. We were able to get the hotel to send an engineer to remedy this problem. Our refrigerator had to be adjusted as well, because it was freezing the canned sodas we had in it. One night we got back to the hotel and the power was out because of a storm. There were issues with the back up generator, but the staff rallied quickly and got the power back running. One thing we couldn't understand was why our room did not have a microwave oven. Apparently, from what we were told, one guest got sick from a microwave that was behind a desk and operated by the hotel staff. But, that doesn't seem to explain why a microwave oven cannot be placed in a guest's room. I have stayed in many hotels. This is the first time I have been in one without a microwave. The staff must get a lot of complaints from guests who like me, enjoy being able to reheat food left-over from the local restaurants or just fix myself a bowl of oatmeal for breakfast without having to get out so early. Housekeeping skipped cleaning our room one morning. We had to call the front desk to get our room cleaned. After that, the housekeeping staff stopped restocking the toiletry items, like shampoo and conditioner. The average daily room charge for our stay is $269 . I would naturally expect top notch service and amenities, especially since they are not an oceanfront hotel. The staff have been great overall and are by far the greatest asset at the hotel. Unless we are coming here for required work training and education, we will probably look elsewhere for accommodations that are equivalent to the amounts being charged.
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