It's been 9 weeks since I placed my order, which w...

It's been 9 weeks since I placed my order, which was paid upfront, and I have yet to receive even an expected ship date from this company let alone any actual product. The production time they mention on the website is 1-4 weeks. I have had a number of email exchanges with the company, but there seems to be little urgency to resolve my concern, nor do they seem to think there's any problem.

Based on other reviews it seems only the really large companies like Barney's get good treatment.