M Christie

Review of Mutual Property Management

I used MPM for about 3 years to manage my rental p...

I used MPM for about 3 years to manage my rental property and would not recommend them to anyone - so happy to finally be done with this nightmare. It started off decent, but once my original lease coordinator left it quickly fell apart.

I wanted to share my experience in hopes that it will help others make their decision before signing on. My tenant's lease was due to expire and they wanted to stay for another 8-months, which I accepted in writing with the new lease coordinator. Months later, after repeated calls and emails, I discovered that MPM never got a new lease signed - they could not locate it in my file. MPM then tried to blame me, saying that they had no communication from me accepting the new lease terms, and that it was no big deal anyway because the lease had automatically reverted to a month-to-month. Ok, what??? Luckily I had saved all of my email communication and had proof that MPM dropped the ball. I then had to spend a lot of time and effort making sure MPM stayed on top of things and got a new lease signed - at one point having to threaten to get my lawyer involved.

I had expected, at a minimum, that a property management company would make sure your property was protected by a signed lease (the terms of which you had agreed to) and have your best interests (as their client) as their top priority. Instead I feel that MPM could have cared less about my property, and in the end I had no confidence in them to carry out the most basic of tasks.