Very unprofessional! On November 28th I ordered m...

Very unprofessional! On November 28th I ordered my daughter a Christmas present. I called twice to check on it, but it never arrived. On December 23rd I called their customer service department again and was told that it was shipped to the wrong address and never returned to them. They could send me another, but not until Mid-January. I cancelled the order. I was provided an apology, but nothing in the form of restitution. Poor customer service and follow-up. I wish I had never placed an order!