J

J Wilson

3 years ago

Stayed over the Christmas holidays with my childre...

Stayed over the Christmas holidays with my children, as a treat and to visit family in the city; looking forward to the pool and breakfast/lunch/dinner. Checked in and hours later found out that pool was closed to to electrical problems and were told that management could not contact anyone to fix issue because no one was available over the holidays.

Go to the restaurant for dinner and find out it is closed due to the Christmas buffet happening the next evening. Asked about getting breakfast in the morning and no, kitchen closed and no servers scheduled to work.

We were not informed about these issues while we were checking in. Whole weekend was frigid and most restaurants closed so running out with my kids to eat anywhere was very inconvenient.

"Management" over the days that we were there were clueless.

Will not stay here again.

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