Delores Hines

Review of Holiday Inn Express West Palm ...

We walked in and the staff was very pleasant and i...

We walked in and the staff was very pleasant and informative. The niceties ended there. A piece of the tile where I was standing was missing because the hotel was being renovated. There were huge boxes on the lobby and the situation got worse from there. We walked off the elevator and I stepped on a metal piece that apparently a worker had left in the middle of the job, as his or her glove was on the floor as well. The hallway carpet was in the process of being ripped up at 2:30 in the afternoon, so of course there was a weird smell in the hallway. We finally get to our room and the first light we turn on does not work so the rooms very dim and inviting. The room had a weird new paint, new renovated smell. This hotel should have been closed during these renovations as the conditions are not fit for customers.