Kimmie Walker

Review of Bayshore Medical Center

I brought my boyfriend to this facility 6/19/2017 ...

I brought my boyfriend to this facility 6/19/2017 with severe neck pain and a previous diagnosis of a bone spur in his cervical spine at approximately 1230pm. About 30 minutes after arriving an employee came out to the waiting room telling my other half they were getting a bed ready for him. After waiting and hour after that I finally went up to the administration desk and asked how much longer as my other half has been in excruciating pain and I had noticed people who were way better off than he was being triaged before him. Before I could even finish my question the woman at the desk answered in a very smug fashion "ma'am we are at capacity he is just going to have to wait." I politely replied " I absolutely understand (as I am a medical professional myself) however I just wanted to know the status of his case" she then asked what his name was and I gave it to her and she looked into the computer and proceeded to tell me that he was in being triaged now when he was clearly still in the waiting room. About ten minutes later we were directed back to a pod of chairs located right near the nurses station. The gentlemen next to us was treated kindly by the nurse practitioner and was given a sling for his arm and was asked to wait. A triage nurse approached my boyfriend and asked him what was wrong and no sooner did he give her an answer did she have a condescending remark.45 minutes later the same NP approached my other half and said "tell me about your throat". My boyfriend and I both looking bewildered explained there was nothing wrong with his throat. My boyfriend then proceeded to repeat yet again what the issue he was having was. Two days before he had an X-ray done in an urgent care center where they found the bone spur I gave the report to the NP because the doctor at the urgent care said he should have a cat scan because he may need a CT. The np at your facility insisted on another X-ray telling us that 'the radiologist would laugh at him if he ordered a CT for a bone spur. After waiting yet another hour and a half he was not yet called for an X-Ray an RN told my boyfriend to follow her into a room to give an injection. She never told him what and for why he had to inquire what it was and she said Teradol. My significant other said absolutely not and left. He had not even been admitted yet examined nor had a diagnosis and this 'medical professional' was going to inject him no questions asked. And that isn't all. When the np did come to ask questions it was in a public hallway. I knew every diagnosis every test that needed to be done every complaint and the names of the patients just from sitting there. Needless to say we left the facility and ended up coming to a new one today. I would not bring my dog to bayshore community Hospital. I wish you the best of luck on correcting it all