I ve been on hold for over an hr now, have called ...

I ve been on hold for over an hr now, have called twice and both times it said my wait time was less then 5min. This is unexpectable, will no longer do business with them. Another thing that is very frustrating is that they are now only service based and can t access retail transactions, meaning I hope you held on to any old recites you had or you be stuck on the phone like I am. Very poor customer service.