The absolute WORST to deal with. Even before the p...

The absolute WORST to deal with. Even before the pandemic hit, it took many calls back and forth to even purchase travel insurance. After having to cancel my trip, it has been over a month of back and forth with Tugo to receive a refund on just my insurance (since we didn t end up going on the trip). I m talking 15+ points of contact with them, many mixed messages, and still no refund. They demand proof of trip cancellation beyond what the airline provides... not sure how one can even get that?

They may offer competitive prices on their packages but trust me, it is not even worth your time to deal with Tugo. Pay the extra elsewhere for better customer service!