Missy Caufield Review of Castle Hotel & Spa
Very disappointed!!! I went to the spa with my hu...
Very disappointed!!! I went to the spa with my husband and best friend thinking we could all relax and then have brunch together. I was very surprised to find out that the spa does not offer prenatal massages, so I requested a facial instead. I was shocked to hear they don t offer pregnant women facials either and in fact if you are expecting they don t offer you anything! I m sorry but this is absolutely ridiculous when I am very healthy and in my third trimester. I have been going for monthly massages at other 5 star properties in the area and have been treated wonderfully. I was offered water and a snack while I sat in the relaxing area waiting for my husband and best friend to finish their service. When it was time for them to check out I was also charged $35.00 to sit and wait for them!!! I found this to be completely insulting to charge me to sit on a couch after you refused to offer me any services. I think it s time to review your policy and provide all guests with at least one service and if you can t then they should not be charge a fee while they are waiting. I am completely turned off with the Castle Spa!
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