Danielle Robinson

Review of Sofitel Palm Resort

We were looking forward to planning two nights awa...

We were looking forward to planning two nights away at the Sofitel to take our minds off the current situation.
They were offering a great deal for a sea view room with breakfast, all we had to do was fill out the form on the website and we would receive a confirmation call. We filled it out the day before early evening with no response. Rang early morning and couldn't get through to anyone. Its now the day after what was supposed to be the end of our stay and nobody has reached out. This is the second bad experience we've had with the Sofitel on The Palm. Super disappointing as its a beautiful hotel.