I am writing it as customer of VIA Benefits. They...

I am writing it as customer of VIA Benefits. They are supporting my account since last 6 months only. It is so unfortunate that I had to call them two to 3 times every month to solve problems.

As a customer I had to assist one of there Customer Service Agent with 3 years experience on how to look at issue I was referring to. I felt Iike, I was training the agent.

At other time I asked another agent few questions. For every question, agent had to put me on hold to find an answer, but even after that there was no answers but agent had a courage to tell me that send us a feedback and VIA Benefits will provide answer(s). I was hoping that agent would write down the questions and would call back after few days with answer. It seems that VIA Benefits have NOT provided such training or in there process.

I can provide many examples, so my recommendation is for people looking for a job at this company should stay away, as the training and experience will not assist you in your growth and progress.

I will change my rating if VIA Benefits Management are willing to review the issues, change the Customer Support Processes, etc. I have my doubts !