I run one of the largest hobby shops in Canada (C...

I run one of the largest hobby shops in Canada (Cloutsnchara Sports Cards) and recently got a shipment in (which took much longer than the service I paid for). It was missing 17 cards in the package which are approx worth $1500. Running a business I understand patience is important, it has now been 2 weeks without a single reply email on this. I understand these times are tough for many businesses but you have to reply in a timely matter and give your customers that respect.