Do not use this company. It's been 18 days and the...

Do not use this company. It's been 18 days and they still have not enrolled my daughter and I on my husband's health plan. We were supposed to be transferred to this new plan. I called many times, they admitted they did not transmit our info in error. We need to go to the doctor and are paying the premiums but no coverage yet. They said there's no supervisor or escalation process and I just have to wait the time out. The insurance company UHC says Businessolver can call them to get us enrolled in light of the issue. Businesssolver refused to do this. Terrible customer service, no one cares, have to wait on hold for a long time or wait for a call back, no supervisor to speak with. I tried to get important info about the plan they could not answer the questions. If you care about your employees or yourself, do not use this company. If I could zero star I would but it's not an option here.