V

I called this location to ask a few questions in r...

I called this location to ask a few questions in regards to issues I was experiencing with my car. The lady I spoke with, I believe her name was Leslie, was very rude. She could not answer any of my questions & seemed to not know anything I was calling in regards to. She told me It would be $100 just to have my vehicle checked for issues. I asked to speak with someone else & she hung up the phone. I later called back & spoke with a Terrence & he was the complete opposite. Very knowledgeable & professional. He even let me know to have the vehicle checked with their system that it was FREE & they would perform the check at no charge. I would have to pay for the repairs if they found any issues that they could fix. This is the same check Leslie tried to charge $100 for. When I arrived on Friday Terrence was no longer at the branch & Leslie was working. She then tried to charge me $89.95 for the check, I left & tried another location due to her poor customer service. I would not recommend this location & judging by the other reviews they seem to try to overcharge & get over on people.

Comments:

No comments