Poorly organised, and very dissatisfied with the s...

Poorly organised, and very dissatisfied with the service at our wedding. Sadly, after we tried to pursue some form of compensation (and with no attempt by the company to genuinely address our complaints), I felt compelled to write a review. Did not follow run-sheet and bar tender was rude to guests. Two of the staff were great and tried really hard, but the lack of organisation from the outset meant our wedding service was always going to fail.

What an interesting response seven months later..... and from the owner of the company. Someone I have never spoken to and who has attempted to counter my feedback with false information.
** Nobody ever "tried" to be convince me to have additional bartenders, I was told this would be enough staff and in fact that the best staff would be allocated to our even to ensure we had the best service.
** The multiple times you attempted to resolve this issue were only after my multiple complaints and your offer to compensate was to give a handful of bottled premixed cocktails if we had another event with you, clearly not something we would be doing again and did nothing in the way of compensation.
**Cutting off guests was the least of our concerns, which is completely reasonable and a legal requirement. My concern with regard to your RSA was in relation to one of your bartenders who was substance affected on the night and was selectively "topping up" certain guests with alcohol inappropriately.

Still very disappointed with how you have responded to my complaint.