We came as a group made reservations more then six...

We came as a group made reservations more then six months ago. At least half of our rooms aren't ready. We were told, it's not their problem it's ours. We just got into town from a long trip. Need to freshen up have tickets to a Broadway show tonight. That's our problem is what we were told at the desk at 3:30 after waiting about an hour. They have another party coming beside ours. At the same time we kept waiting and waiting about a dozen other customers were able to check in. To top it off our rooms are all over the hotel. It's not their problem, it's their job. After years of working in the hospitality industry including management I've never been treated like this or would dream of treating a customer this way. Even calling corporate we were told too bad. 0 rating is not available and too good a rating. Negative 5. Never again!!!
The saga continues....
Once we were finally given our room it still wasn't ready we had to wait in the hall for housekeeping to finish cleaning it. We had minutes to dump our bags and change. We had to make a mad dash for the city to get to the show, just made it in time. When we do get back to the room after the show. The closet door was broken almost kills you when you open it. It's raining and water is coming thru the ceiling of the room. Best of all the air conditioner is broken and the room is hot. If I hadn't come with a large group I would check out and never look back. I am waiting to hear from the manager and have our room changed.
The pictures are some of us getting ready in the lobby we had to get on a tour bus to get to the show and the other is the broken closet door.

The end of the matter is I never heard back from the manager. Nothing. There are so many other hotels in the area or just stay in NY. The company should be ashamed to imply that they are in the hospitality industry it's more like hostility! Don't waste your time or hard earned money!