Caroline Ledeboer

Review of Wayfair

Ordered a power assist recliner for my husband tha...

Ordered a power assist recliner for my husband that does not recline to the degree advertised in its specs, nor is the foot test long enough. Upon receiving the chair and calling customer service this morning, was told the chair was not returnable. The customer service rep would only say I m sorry but the chair is not returnable; anything else? I asked for a manager who is due to call in five business days . We are out $1000 with no way to give my husband a chair to sit in during times of desperately ill health.