Amelia Curtis

Review of Jacksonville Marriott

Preface: I cannot wear a mask, not because I don't...

Preface: I cannot wear a mask, not because I don't want to, but because I have panic attacks when I try to. This being said, I delivery drive and most places are very accommodating, whether it's a restraunt that asks me to wait outside or a hotel that asks to take the food to the customer instead.

This was not the case here. I was delivering food to a customer (as the customer instructed) and the employee behind the desk yelled across the room multiple times to wear a mask. Save by the elevator, I delivered the food to the customer (left at their door, contactless as requested and they were happy). I then come down stairs to leave. As I step out of the elevator, the same employee was now out from behind the desk waiting for me, then stopped me. I let him know that medically, I cannot wear a mask. (Since my anxiety isn't generally something I care to talk about). He then tells me that I should find someone else to deliver there. I find it incredibly disrespectful that he had the audacity to say such a thing while he was the only one inside that building that came within 6ft of me (social distancing). I can't believe someone would discriminate based on an inability due to health. I hope he doesn't treat the customers this way.