Robin was terrible to deal with! They wouldn't adj...

Robin was terrible to deal with! They wouldn't adjust prices for not having heat for two weeks and she lied to me multiple times, as well as my landlord. She was rude and hung up on me once as well. They finally let me out of my lease early with a letter stating I wouldn't have to pay a fee and then they tried to charge me! Robin said 'Keystone will get what its owed'. Uh no, did a BBB complaint with a copy of the letter and all of a sudden, 'oh no, we didnt tell you you had to pay'. They lied constantly and acted like they didnt when called out on it.

The water heater didnt work when I moved in, pipes bursted 3 times (got yelled at on the phone by them because I couldnt find the water valve which they covered with ugly pine straw), washer/dryer I was renting broke twice, no heat for 2 weeks, tub came apart from the wall, and maintenance broke my rug shampooer and shelf and brought mud all through the living room staining the carpet. Also, tenants kids were putting nails under peoples tires, threw concrete pieces at doors, and spray painted a car yet the landlord did nothing when presented with who the tenants were.

The cherry on top was not returning my security deposit and charging me money for carpet removal due to pet mess. I had a 8 year old trained yorkie and she didnt mess in the apartment because she was placed in the kitchen while I was at work. Maintenance stained the carpet and the landlord refused to do a final walk through with me when I moved out. I took videos and pictures and it was spotless when I left, I even fixed THEIR cabinets, toilet, bath tub, and front door.

I paid instead of taking them to small claims court but just out of principle, I should have. I moved out in 2016 and an still hearing horror stories from there.
Wish I read the reviews before I moved into one of their properties. I'm glad I'm out. Do NOT rent from Keystone, and definitely do NOT move to The Villas in Kinston, Nc!!!