UPDATE: I just noticed the owner is trying to clai...

UPDATE: I just noticed the owner is trying to claim my review being fake, which I suppose is another low-light in my experience with Smart Teck. I'd suggest spending their energy on actually honoring the 24hr delivery commitment rather than going to war with their customers in online forums.

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DAY 4: Equipment was eventually delivered 76 hrs (3 days and 4 hours) after I placed the order. Disappointing given that I paid for next-day delivery. The owner suggests this is due to 1 bank holiday in between. Customer service via phone was completely broken - with one exception, they just didn't answer when I called. Email seemed to work better, however finding the right email address was tricky. What they ultimately delivered was however solid, and I suppose that's most important, even though it was late.

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DAY 2: It's now 31 hours after purchase and still no sign of my delivery.

On the positive side, I finally did manage to get through to their customer support though. At the very least, it seems the company is legit and actually does exist (I was quite worried for a while). Disappointingly however, it seems no action has yet been taken on my order.

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DAY 1: Just placed a rather expensive order before checking their reviews (silly me!). When I call with followup questions I get put in a queue, which disconnects after 10 min. Happens repeatedly - they probably just aren't answering... Tried the other number for complaints - got an "inbox full" message letting me know I couldn't leave any more messages. There seems to be no way to get in contact with them, despite them supposedly being open.

Getting quite nervous now... I really hope I didn't just lose a lot of money on a scam.. Regardless, not at all impressed with customer service so far. I suppose it's salvageable if they honor their 24hr delivery commitment... we'll see I guess....